Maison Femme App Support
For help with the members app, email contact@joinmaisonfemme.com from your membership email address. Tell us which screen you were using, what happened, and your device and iOS version. Never send your password or sign-in code.
Signing in
Membership is by invitation. Use the email address registered with Maison Femme. If you have forgotten your password, choose “Forgot password?” in the app and enter the six-digit code we email you. Check your spam folder if it does not arrive.
Profile and location
Update your profile in the app. Location sharing is optional and can be turned off in Profile. You can also change location permissions in iPhone Settings > Maison Femme > Location.
Privacy and your data
For questions about your data, corrections or a copy of your information, email contact@joinmaisonfemme.com. Please use your membership email so we can verify your identity.
Delete your account
Open Profile in the app and choose Delete Account, then follow the confirmation steps. If you cannot access your account, email contact@joinmaisonfemme.com with the subject “Account deletion”. We may need to verify your identity.
Membership, payments and bookings
Contact contact@joinmaisonfemme.com for membership, billing, trip or event questions. Deleting your app account does not automatically cancel a membership subscription or booking. Contact the team to arrange cancellation under your membership or booking terms.
Safety and content concerns
If another member’s profile, message or conduct concerns you, contact contact@joinmaisonfemme.com. Include enough detail for us to investigate, without sharing information you do not need to disclose.